| 000 | pam4a | |
| 001 | 2210080675194 | |
| 005 | 20091124100400 | |
| 008 | 040921s2004 at a b 001 0 eng | |
| 010 | ▼a 2004022189 | |
| 020 | ▼a0324202644 (alk. paper) | |
| 035 | ▼a(KERIS)REF000010757537 | |
| 040 | ▼aDLC▼cDLC▼dDLC▼d221008 | |
| 042 | ▼apcc | |
| 050 | ▼aHF5415.52▼b.S83 2004 | |
| 082 | ▼a658.8/12▼222 | |
| 100 | ▼aStauss, Bernd. | |
| 245 | 00 | ▼aComplaint management :▼bthe heart of CRM /▼cBernd Stauss, Wolfgang Seidel. |
| 250 | ▼a1st ed. | |
| 260 | ▼aAustralia ;▼aMason, OH :▼bThompson/South-Western,▼cc2004. | |
| 300 | ▼ax, 310 p. :▼bill. ;▼c24 cm. | |
| 500 | 00 | ▼a"American Marketing Association." |
| 504 | ▼aIncludes bibliographical references (p. 298-303) and index. | |
| 541 | ▼cGift;▼a이계남 도서출판 한경사 대표;▼d2009.06.22▼e(W0181289) | |
| 591 | ▼a졸업동문 이계남(한경사 대표) 기증도서: 2009 6.22 | |
| 650 | ▼aConsumer complaints. | |
| 650 | ▼aCustomer relations▼xManagement. | |
| 700 | 1 | ▼aSeidel, Wolfgang,▼d1935- |
| 950 | 0 | ▼c(기증도서) |
Complaint management :the heart of CRM
Material type
단행본 서양서
Title
Complaint management :the heart of CRM
Author's Name
판 사항
1st ed.
Publication
Mason, OH : Thompson/South-Western c2004.
Physical Description
x, 310 p : ill. ; 24 cm.
Keyword
"American Marketing Association." / Includes bibliographical references (p. 298-303) and index.
Holdings Information
Call no. : 658.812 S777C
RReservation
MMissing Book Request
CClosed Stack Request
IInter-Campus Loan
CPriority Cataloging
PPrint
| Registration no. | Call no. | Location Mark | Location | Status | Due for return | Service |
|---|---|---|---|---|---|---|
|
Registration no.
W0181289
|
Call no.
658.812 S777C
|
Location Mark
G
|
Location
부민보존서고
|
Status
대출가능
|
Due for return
|
Service
|