| 000 | cam a | |
| 001 | 2210080577815 | |
| 005 | 20100105103320 | |
| 007 | ta | |
| 008 | 040811s2006 ohua b 001c0 eng | |
| 010 | ▼a 2004111829 | |
| 020 | ▼a0324224370 (package : core text + student CD + Microsoft Project CD-ROM set 120 day version + InfoTrak) | |
| 020 | ▼a0324224389 (core text only) | |
| 020 | ▼a0324224397 (student CD) | |
| 020 | ▼a0324321783 (Microsoft Projet 2003 CD-Rom set 120 days) | |
| 020 | ▼a0324314477 (international ed.) | |
| 035 | ▼a(KERIS)BIB000009882557 | |
| 040 | ▼a211004▼d221008 | |
| 042 | ▼apcc | |
| 050 | ▼aHF5415.5▼b.M48 2006 | |
| 082 | ▼a658.8/12▼222 | |
| 245 | 00 | ▼aSuccessful service operations management /▼bRichard Metters ... [et al.]. |
| 246 | ▼aService operations management | |
| 250 | ▼a2nd ed. | |
| 260 | ▼aMason, OH :▼bSouth-Western,▼cc2006. | |
| 300 | ▼axxii, 406 p. :▼bill. ;▼c26 cm. +▼e1 CD-ROM (4 3/4 in.) | |
| 500 | ▼aRev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003. | |
| 500 | ▼aPasscard for access to free 4-month subscription to InfoTrak inserted before title page. | |
| 500 | ▼aVarious multi-media instructional materials are available to supplement the text. | |
| 504 | ▼aIncludes bibliographical references and indexes. | |
| 541 | ▼cGift;▼a이계남 도서출판 한경사 대표;▼d2009.06.22▼e(W0181595) | |
| 591 | ▼a등록번호W0181595-졸업동문 이계남(한경사 대표) 기증도서: 2009 6.22 | |
| 650 | ▼aCustomer services▼xManagement. | |
| 650 | ▼aCustomer services▼xManagement▼vCase studies. | |
| 700 | ▼aMetters, Richard,▼d1960- | |
| 700 | ▼aMetters, Richard,▼d1960-▼tSuccessful service operations management. | |
| 950 | 0 | ▼b￦30000 |
Successful service operations management /Richard Metters ... [et al.]
Material type
단행본 서양서
Title
Successful service operations management /Richard Metters ... [et al.]
Author's Name
판 사항
2nd ed.
Publication
Mason, OH : South-Western c2006.
Physical Description
xxii, 406 p : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Keyword
Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003. / Passcard for access to free 4-month subscription to InfoTrak inserted before title page. / Various multi-media instructional materials are available to supplement the text. / Includes bibliographical references and indexes.
Holdings Information
Call no. : 658.812 M575S2
RReservation
MMissing Book Request
CClosed Stack Request
IInter-Campus Loan
CPriority Cataloging
PPrint
| Registration no. | Call no. | Location Mark | Location | Status | Due for return | Service |
|---|---|---|---|---|---|---|
|
Registration no.
W0181595
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Call no.
658.812 M575S2 =4
|
Location Mark
G
|
Location
부민보존서고
|
Status
대출가능
|
Due for return
|
Service
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