| 000 | cam i | |
| 001 | 2210080852022 | |
| 003 | OCoLC | |
| 005 | 20190103135227 | |
| 006 | m d | |
| 007 | cr ||||||||||| | |
| 008 | 170807s2017 caua ob 001 0 eng | |
| 010 | ▼a 2017037556 | |
| 020 | ▼a9781440856570▼qelectronic book | |
| 020 | ▼a1440856575▼qelectronic book | |
| 020 | ▼z9781440856563▼qalkaline paper | |
| 035 | ▼a1584636▼b(N▼T) | |
| 035 | ▼a(OCoLC)1000150848 | |
| 040 | ▼aDLC▼beng▼erda▼cDLC▼dOCLCO▼dN▼dIDEBK▼dYDX▼dYDX▼dOCLCF▼d221008 | |
| 042 | ▼apcc | |
| 050 | ▼aHF5415.335▼b.L37 2017 | |
| 072 | ▼aBUS▼x082000▼2bisacsh | |
| 072 | ▼aBUS▼x041000▼2bisacsh | |
| 072 | ▼aBUS▼x042000▼2bisacsh | |
| 072 | ▼aBUS▼x085000▼2bisacsh | |
| 082 | ▼a658.8/12▼223 | |
| 100 | ▼aLarson, John A.,▼d1947-▼eauthor. | |
| 245 | 00 | ▼aCapturing loyalty :▼bhow to measure, generate, and profit from highly satisfied customers /▼cJohn A. Larson and Bennett E. McClellan ; foreword by Maxine Clark. |
| 260 | ▼aSanta Barbara, California :▼bPraeger, an imprint of ABC-CLIO, LLC,▼c[2017] | |
| 300 | ▼a1 online resource (xviii, 197 pages) | |
| 336 | ▼atext▼btxt▼2rdacontent | |
| 337 | ▼acomputer▼bc▼2rdamedia | |
| 338 | ▼aonline resource▼bcr▼2rdacarrier | |
| 504 | ▼aIncludes bibliographical references and index. | |
| 588 | ▼aDescription based on online resource; title from digital title page (viewed on September 11, 2017). | |
| 590 | ▼aAdded to collection customer.56279.3 | |
| 650 | ▼aConsumer satisfaction. | |
| 650 | ▼aCustomer loyalty. | |
| 650 | ▼aCustomer relations. | |
| 650 | ▼aBUSINESS & ECONOMICS / Industrial Management.▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Management.▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Management Science.▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Organizational Behavior.▼2bisacsh | |
| 650 | ▼aConsumer satisfaction.▼2fast▼0(OCoLC)fst00876403 | |
| 650 | ▼aCustomer loyalty.▼2fast▼0(OCoLC)fst00885531 | |
| 650 | ▼aCustomer relations.▼2fast▼0(OCoLC)fst00885533 | |
| 655 | ▼aElectronic books. | |
| 700 | 1 | ▼aMcClellan, Bennett E.,▼eauthor. |
| 776 | ▼iPrint version:▼aLarson, John A., 1947- author.▼tCapturing loyalty▼dSanta Barbara, California : Praeger, [2017]▼z9781440856563▼w(DLC) 2017023424 | |
| 856 | ▼3EBSCOhost▼uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1584636 | |
| 938 | ▼aEBSCOhost▼bEBSC▼n1584636 | |
| 938 | ▼aProQuest MyiLibrary Digital eBook Collection▼bIDEB▼ncis38686844 | |
| 938 | ▼aYBP Library Services▼bYANK▼n14774234 | |
| 994 | ▼a92▼bN |
Capturing loyalty :how to measure, generate, and profit from highly satisfied customers /John A. Larson and Bennett E. McClellan ; foreword by Maxine Clark
Material type
전자책
Title
Capturing loyalty :how to measure, generate, and profit from highly satisfied customers /John A. Larson and Bennett E. McClellan ; foreword by Maxine Clark
Author's Name
McClellan Bennett E. author
Publication
Santa Barbara, California : Praeger, an imprint of ABC-CLIO, LLC [2017]
Physical Description
1 online resource (xviii, 197 pages)
Keyword
Includes bibliographical references and index.
ISBN
관련 URL
Holdings Information
RReservation
MMissing Book Request
CClosed Stack Request
IInter-Campus Loan
CPriority Cataloging
PPrint
| Registration no. | Call no. | Location Mark | Location | Status | Due for return | Service |
|---|---|---|---|---|---|---|
| 전자자료는 소장사항이 존재하지 않습니다 | ||||||