000 | cam a | |
001 | 2210080508696 | |
005 | 20120402135919 | |
007 | ta | |
008 | 990129s1995 enka b 001 0 eng d | |
015 | ▼aGB94-97265 | |
020 | ▼a0412608502 (acid-free paper) | |
040 | ▼aESU▼cESU▼dUKM▼dAZS▼dIQU▼dXDM▼d221008 | |
092 | ▼a658.3764▼bCAR | |
100 | ▼aCarmouche, Rita. | |
245 | 00 | ▼aBehavioural studies in hospitality management / ▼c Rita Carmouche and Nancy Kelly. |
246 | ▼aBehavioral studies in hospitality management | |
250 | ▼a1st ed. | |
260 | ▼aLondon ; ▼a New York : ▼b Chapman & Hall, ▼c 1995. | |
300 | ▼axix, 210 p. : ▼b ill. ; ▼c 25 cm. | |
490 | ▼aTourism and hospitality management series | |
500 | 00 | ▼aIncludes bibliographical references and indexes. |
505 | ▼a Approaching human behaviour in the hospitality industry -- The social sciences -- Theories and concepts -- Research methods and their application to the hospitality context -- Psychological and sociological explanations in the hospitality context -- The management of conflict in service encounters -- Understanding female customer markets -- Understanding food behaviour -- Choosing a fast food brand -- Race and discrimination in the hospitality context and answers. | |
650 | ▼aHospitality industry ▼x Management ▼x Problems, exercises, etc. | |
650 | ▼aHospitality industry ▼x Management. | |
650 | ▼aHuman behavior ▼x Social aspects. | |
653 | ▼aHotels ▼a Management | |
699 | ▼a658.3764795 | |
700 | 1 | ▼aKelly, Nancy. |
830 | ▼aChapman & Hall series in tourism and hospitality management. | |
950 | 0 | ▼b\38,530 |
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