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000 cam a
001 2210080508696
005 20120402135919
007 ta
008 990129s1995 enka b 001 0 eng d
015 aGB94-97265
020 a0412608502 (acid-free paper)
040 aESUcESUdUKMdAZSdIQUdXDMd221008
092 a658.3764bCAR
100 aCarmouche, Rita.
245 00 aBehavioural studies in hospitality management / c Rita Carmouche and Nancy Kelly.
246 aBehavioral studies in hospitality management
250 a1st ed.
260 aLondon ; a New York : b Chapman & Hall, c 1995.
300 axix, 210 p. : b ill. ; c 25 cm.
490 aTourism and hospitality management series
500 00 aIncludes bibliographical references and indexes.
505 a Approaching human behaviour in the hospitality industry -- The social sciences -- Theories and concepts -- Research methods and their application to the hospitality context -- Psychological and sociological explanations in the hospitality context -- The management of conflict in service encounters -- Understanding female customer markets -- Understanding food behaviour -- Choosing a fast food brand -- Race and discrimination in the hospitality context and answers.
650 aHospitality industry x Management x Problems, exercises, etc.
650 aHospitality industry x Management.
650 aHuman behavior x Social aspects.
653 aHotels a Management
699 a658.3764795
700 1 aKelly, Nancy.
830 aChapman & Hall series in tourism and hospitality management.
950 0 b\38,530

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Call no. : 658.3764 C129B
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CClosed Stack Request
IInter-Campus Loan
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658.3764 C129B
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부민보존서고
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