| 000 | Array | |
| 001 | 2210080485973 | |
| 003 | C | |
| 005 | 20050831000000 | |
| 008 | 940817s1995 maua b 001 0 eng | |
| 020 | ▼a0875845703 (alk. paper) | |
| 040 | ▼aDLC▼cDLC▼dDLC▼d221008 | |
| 050 | ▼aHF5415.5▼b.S34 1995 | |
| 082 | ▼a658.8/12▼220 | |
| 100 | ▼aSchneider, Benjamin,▼d1938- | |
| 245 | 00 | ▼aWinning the service game /▼cBenjamin Schneider, David E. Bowen. |
| 260 | ▼aBoston, Mass. :▼bHarvard Business School Press,▼cc1995. | |
| 300 | ▼axi, 295 p. :▼bill. ;▼c25 cm. | |
| 504 | ▼aIncludes bibliographical references (p. 261-283) and index. | |
| 650 | ▼aCustomer services▼xManagement. | |
| 650 | ▼aEmployees▼xTraining of. | |
| 650 | ▼aIncentives in industry. | |
| 700 | 1 | ▼aBowen, David Earl. |
| 950 | ▼aFB | |
| 950 | ▼b＄31.50▼c(환산가￦) |
Winning the service game
Material type
단행본 서양서
Title
Winning the service game
Author's Name
Publication
Boston, Mass. : Harvard Business School Press c1995.
Physical Description
xi, 295 p : ill. ; 25 cm.
Keyword
Includes bibliographical references (p. 261-283) and index.
Holdings Information
Call no. : 658.812 S188W
RReservation
MMissing Book Request
CClosed Stack Request
IInter-Campus Loan
CPriority Cataloging
PPrint
| Registration no. | Call no. | Location Mark | Location | Status | Due for return | Service |
|---|---|---|---|---|---|---|
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Registration no.
W0093375
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Call no.
658.812 S188W
|
Location Mark
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Location
부민보존서고
|
Status
대출가능
|
Due for return
|
Service
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