The purpose of this study is to deeply understand the experiences and roles of activists working in the consumer-run organizations and to derive ways to support better partnerships. For this purpose, in-depth interviews were conducted with eight disabled activists and non-disabled activists (social worker) who were active in the consumer-run organizations and analyzed through constant comparative methods. As a result of the analysis, 4 key categories and 13 subtopics were derived: ‘New roles and burdens that group activities bring to the consumer’, ‘Waiting of non-consumers supporting subjectivity’, ‘The subtle tensions and barriers between the consumers and the non-consumers’, ‘Creating a win-win culture between the consumers and the non-consumers’. The consumers gained initiative through their activities, and a cooperative relationship was appeared in which social workers supported it. However, dependent relationships and non-independent phenomena were also revealed in the course of actual business because of the logic of efficiency. Nevertheless, based on the empirical knowledge of mentally disabled people, a culture that recognizes equal relationships and diversity creates positive partnerships. Based on the results of the study, practical and policy implications have been derived to build better partnerships and promote consumer-run organizations.