E-government is defined as the effective integrated use of all information and communication technologies to facilitate the daily administrative operations of government sectors. The revolution in digital communication technologies has put more pressure on many public sector institutions to transform their operations into the world of electronic business. This is what is known as e-government. E-government is defined as the effective integrated use of all information and communication technologies. People are recognised by the use of their fingerprints, faces, hand geometries, and iris prints, among other biometric characteristics. This research intends to use iris recognition to identify people through the image of the iris and apply a programme using Python and the deep learning method of a convolutional neural network (CNN) to match the printed iris images of people, where the images match the images of people and show the name of the person who owns this photo. This research also intends to use the deep learning method to match the printed iris images of people. This is a contemporary system that aids in the identification of individuals and replaces e-government systems with smart systems that incorporate artificial intelligence into their operations to deliver the best services possible to residents. How much does the Jordanian government want to employ biometric characteristics, such as the iris of the eye, which is regarded as part of the biometric features, in all of the electronic government services.