Customer Service Improvement through Engagement: A Study of the Semi-skilled, Frontline Workforce in the Retail Industry in South Africa.
- Resource Type
- Article
- Authors
- Lynch, Daniella; Hofmeyr, Karl; Price, Gavin
- Source
- African Journal of Employee Relations; 2018, Vol. 42, p1-34, 34p
- Subject
- CUSTOMER services
RETAIL industry
PROFITABILITY
QUANTITATIVE research
- Language
- ISSN
- 27090426
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