International Journal of Contemporary Hospitality Management International Journal of Contemporary Hospitality Management, Emerald, 2021, 33 (10), pp.3442-3464. ⟨10.1108/IJCHM-02-2021-0269⟩ International Journal of Contemporary Hospitality Management, 2021, 33 (10), pp.3442-3464. ⟨10.1108/IJCHM-02-2021-0269⟩