SYSTEM AND METHOD FOR RECORDING AND DISTRIBUTING CUSTOMER INTERACTIONS
- Resource Type
- Patent
- Authors
- Source
- Subject
- Language
A system and method for recording and distributing calls are provided. A call may be associated with an information record. Parameters in the information record may be used to determine if the call is to be recorded. Parameters in the information record may be used to determine a method of providing a recording of the call. Other embodiments are described and claimed.