Through the use and development of underground spaces, subways have become a representative means of transportation in the city center. Due to the extension of subway lines and the increase in the number of subway users, there is a risk that safety for evacuating human lives in case of fire will not be secured. Therefore, this study tried to identify citizens’ perceptions of evacuation facilities through questionnaires and find alternatives. An online survey of 115 subway passengers was conducted to learn about citizens’ awareness of subway evacuation facilities. As a result of th survey, awareness of evacuation facilities was high in the order of guidance lights, life-saving devices, emergency lights and portable lights, special evacuation stairs, and evacuation stairs. In addition, the majority of the respondents said they were not well aware of evacuation facilities, and people’s indifference was the most common cause. As a solution to the lack of awareness, responses to active advertising and promotion, education and experience activities were the highest.