PRISMA, in orbit since March the 22nd 2019, opened the user access in spring 2020. After one year, many hundreds of users have gained the capability to program new acquisitions or download image products from the online archive containing more than 67k datasets, under a quasi-open & free data policy and licensing scheme. During this time frame and despite the COVID-19 related difficulties, PRISMA performed normal operations delivering not only nominal verified quality data to users but establishing collaborations with other space agencies, in order to enable and support synergies with other hyperspectral missions. This paper describes the mission and the results achieved in this first period of full operational usage.