| 000 | cam8a | |
| 001 | 2210080661024 | |
| 005 | 20091202103600 | |
| 008 | 061204s2007 enk b 001 0 eng | |
| 010 | ▼a 2006100398 | |
| 020 | ▼a9780470065266 (pbk. : alk. paper) | |
| 020 | ▼a0470065265 (pbk. : alk. paper) | |
| 035 | ▼a(KERIS)REF000012930910 | |
| 040 | ▼aDLC▼cDLC▼dDLC▼d221008 | |
| 050 | ▼aHF5415.5▼b.F563 2007 | |
| 082 | ▼a658.8/12▼222 | |
| 100 | ▼aFinnegan, David. | |
| 245 | 00 | ▼aImplementing CRM :▼bfrom technology to knowledge /▼cDavid Finnegan, Leslie P. Willcocks. |
| 260 | ▼aChichester, England ;▼aHoboken, NJ :▼bJohn Wiley & Sons, Inc.,▼cc2007. | |
| 300 | ▼axiii, 327 p. ;▼c24 cm. | |
| 490 | ▼aJohn Wiley series in information systems | |
| 504 | ▼aIncludes bibliographical references and index. | |
| 541 | ▼cGift;▼a이계남 도서출판 한경사 대표;▼d2009.06.22▼e(W0181401) | |
| 591 | ▼a등록번호W0181401- 졸업동문 이계남(한경사 대표) 기증도서: 2009 6.22 | |
| 650 | ▼aCustomer relations▼xManagement. | |
| 650 | ▼aCustomer services. | |
| 700 | 1 | ▼aWillcocks, Leslie. |
Implementing CRM :from technology to knowledge
종류
단행본 서양서
서명
Implementing CRM :from technology to knowledge
발행사항
Hoboken, NJ : John Wiley & Sons, Inc. c2007.
형태사항
xiii, 327 p ; 24 cm.
주기사항
Includes bibliographical references and index.