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000 cam a
001 2210080550404
005 20140224140327
008 030509s2004 njua b 001c0 eng
010 a2003010821
020 a0130981095
035 a(KERIS)BIB000009239335
040 a241044c241044d211044d221008
042 apcc
050 aK2390b.C655 2004
082 a303.6/9221
100 aColtri, Laurie S.
245 00 aConflict diagnosis and alternative dispute resolution/cLaurie S. Coltri.
260 aUpper Saddle River, N.J.:bPrentice Hall,cc2004.
300 axxix, 638 p.:bill.;c26 cm.
504 aIncludes bibliographical references (p. 582-590) and index.
505 aBasic definitions -- Dispute resolution processes : an introduction -- Of artisans, invisible veils and philosophical maps : our preconceptions about conflict and how they shortchange us -- Conflict diagnosis -- Recurrent themes in conflict diagnosis -- Step 1 : Describe the conflict -- Step 2 : Identify the sources of the conflict -- Step 3 : Perform an interests analysis -- Step 4 : Assess the character of the conflict as constructive or destructive -- Step 5 : Assess the levels of trust and develop strategies to increase or preserve it -- Step 6 : Assess the impediments to resolving the conflict -- Step 7 : Assess the negotiation styles and practices of the participants -- Step 8 : Assess power and alternatives to a negotiated agreement -- Step 9 : Consider diversity issues at play in the conflict -- Mediation : An introduction -- Advantages and disadvantages of mediation -- The process of mediation -- The law and ethics of mediation -- Arbitration -- Nonbinding evaluation -- Mixed (hybrid) and multimodal dispute resolution processes -- Power tools and magic keys : using conflict diagnosis to manage legal disputes and select ADR processes.
541 cGift;a이상문 네브레스카대학교수;d2013/11/06 ;e(W0200146-7)
650 aDispute resolution (Law)
650 aMediation.
650 aNegotiation.
650 aConflict management.
950 0 b$105.80
Conflict diagnosis and alternative dispute resolution

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