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| 001 | 2210080832121 | |
| 003 | OCoLC | |
| 005 | 20170929100828 | |
| 006 | m o d | |
| 007 | cr cnu---unuuu | |
| 008 | 150720t20162016nyu o 001 0 eng d | |
| 019 | ▼a914434171 | |
| 020 | ▼a9780814436257▼qelectronic bk. | |
| 020 | ▼a0814436250▼qelectronic bk. | |
| 020 | ▼z9780814436240 (hardcover) | |
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| 029 | ▼aNLGGC▼b394998332 | |
| 029 | ▼aNZ1▼b16120984 | |
| 035 | ▼a(OCoLC)914166175▼z(OCoLC)914434171 | |
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| 050 | ▼aHF5415.5 | |
| 072 | ▼aBUS▼x082000▼2bisacsh | |
| 072 | ▼aBUS▼x041000▼2bisacsh | |
| 072 | ▼aBUS▼x042000▼2bisacsh | |
| 072 | ▼aBUS▼x085000▼2bisacsh | |
| 082 | ▼a658.8/12▼223 | |
| 100 | ▼aMartins, Flavio,▼eauthor. | |
| 245 | 00 | ▼aWin the customer :▼b70 simple rules for sensational service /▼cFlavio Martins. |
| 264 | ▼aNew York :▼bAMACOM American Management Association,▼c[2016] | |
| 264 | ▼c짤2016 | |
| 300 | ▼a1 online resource | |
| 336 | ▼atext▼btxt▼2rdacontent | |
| 337 | ▼acomputer▼bc▼2rdamedia | |
| 338 | ▼aonline resource▼bcr▼2rdacarrier | |
| 500 | 00 | ▼aIncludes index. |
| 504 | ▼aIncludes bibliographical references and index. | |
| 505 | ▼aCover; Title; Contents; Introduction; Rule 1 Be Prepared to Break Traditional Rules; Rule 2 Create the Right Culture for Service; Rule 3 Learn How to Update Your Customer; Rule 4 Serve People, Not Shareholders; Rule 5 Put the Right People in the Right Place at the Right Time Doing the Right Thing; Rule 6 Learn Something New Every Day; Rule 7 Compete Only Against Yourself; Rule 8 Stop Overthinking Customer Service; Rule 9 Ask Yourself These Two Critical Questions Every Day; Rule 10 Find a Way to Say Yes Even When the Answer Is No; Rule 11 Love Your Critics | |
| 505 | ▼aRule 12 Create Your Dos and Don'ts of ServiceRule 13 Exploit Your Customer's Pain Points, but Never Exploit Your Customers; Rule 14 Don't Be Zappos to Your Jack Welch Customers; Rule 15 Make Your Customer Service a Human Interaction; Rule 16 Micromanage Every Day; Rule 17 Do Customer Service on Day One of the Job; Rule 18 Be the Worst on Your Team; Rule 19 Forget the Golden Rule; Rule 20 Map a Clear Journey to Great Customer Service; Rule 21 Do a 60-Second Customer Experience Evaluation; Rule 22 Develop 20/20 Vision for Exceptional Customer Service | |
| 505 | ▼aRule 23 Accept That You Can't Please EveryoneRule 24 See Yourself as a Customer Service Leader; Rule 25 Use Positive Words to Win Customers; Rule 26 Learn to Deal with Fulfillment Problems; Rule 27 Repeat, Repeat, Repeat, and Then Repeat Again, with Purpose; Rule 28 Eliminate Three Words from Your Vocabulary; Rule 29 Be Lovable to Your Customers; Rule 30 Cure Yourself of the ""Between 11 and 5"" Syndrome; Rule 31 Don't Rush Technology to Fix Service Problems; Rule 32 Embrace Your Service Imperfections; Rule 33 Customers Are Not Always Right, but They Are Always Customers | |
| 505 | ▼aRule 34 Change How You Think About Customer ServiceRule 35 Really Get to Know Your Customers; Rule 36 Teach Your People to Engage with Customers; Rule 37 Create a Manifesto for Service; Rule 38 Take Care of Employees so They'll Take Care of Customers; Rule 39 Make Data-Driven Customer Decisions and Take People-Centric Action; Rule 40 Customer Experience Is More Important than Advertising; Rule 41 Make Consistency a Critical Customer Metric; Rule 42 Make Sure Your People Take Care of Themselves; Rule 43 Dispel Customers' Fear of Customer Service | |
| 505 | ▼aRule 44 Learn How to Earn Your Customer's LoyaltyRule 45 Forget Mission Statements; Create Action Statements; Rule 46 Get the CEO Interacting with Customers; Rule 47 Learn to Obsess over Customers; Rule 48 Define Customer Focus for Your Company; Rule 49 Let Data Drive More Informed Service; Rule 50 Focus on the Value of Great Service Experience; Rule 51 Make Customer Service a Daily Priority; Rule 52 Shift from Reactive to Proactive Service; Rule 53 Get Social and Personal with Customers; Rule 54 Stop Creating Conflicts for Customer Service | |
| 520 | ▼aGreat companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. | |
| 588 | ▼aPrint version record. | |
| 590 | ▼aeBooks on EBSCOhost▼bAll EBSCO eBooks | |
| 650 | ▼aCustomer services. | |
| 650 | ▼aConsumer satisfaction. | |
| 650 | ▼aCustomer relations. | |
| 650 | ▼aBUSINESS & ECONOMICS / Industrial Management▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Management▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Management Science▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Organizational Behavior▼2bisacsh | |
| 650 | ▼aConsumer satisfaction. | |
| 650 | ▼aCustomer relations. | |
| 650 | ▼aCustomer services. | |
| 650 | ▼aConsumer satisfaction.▼2fast▼0(OCoLC)fst00876403 | |
| 650 | ▼aCustomer relations.▼2fast▼0(OCoLC)fst00885533 | |
| 650 | ▼aCustomer services.▼2fast▼0(OCoLC)fst00885545 | |
| 655 | ▼aElectronic books. | |
| 655 | ▼aElectronic books. | |
| 776 | ▼iPrint version:▼aMartins, Flavio.▼tWin the customer▼z9780814436240▼w(DLC) 2015012548▼w(OCoLC)908660762 | |
| 856 | ▼uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1016460 | |
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| 938 | ▼aIngram Digital eBook Collection▼bIDEB▼ncis32073989 | |
| 938 | ▼aEBL - Ebook Library▼bEBLB▼nEBL2073234 | |
| 938 | ▼aBooks 24x7▼bB247▼nbkb00092021 | |
| 938 | ▼aCoutts Information Services▼bCOUT▼n32073989 | |
| 938 | ▼aYBP Library Services▼bYANK▼n12536524 | |
| 994 | ▼a92▼bKRKUC |
Win the customer :70 simple rules for sensational service /Flavio Martins
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Win the customer :70 simple rules for sensational service /Flavio Martins
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1 online resource
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Includes index. / Includes bibliographical references and index. / Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business.
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