| 000 | cam i | |
| 001 | 2210080897980 | |
| 003 | OCoLC | |
| 005 | 20210225115115 | |
| 006 | m d | |
| 007 | cr cnu---unuuu | |
| 008 | 190724s2020 paua ob 001 0 eng | |
| 010 | ▼a 2019029257 | |
| 020 | ▼a1799814211▼qelectronic book | |
| 020 | ▼a9781799814214▼qelectronic book | |
| 020 | ▼a9781799814221▼qelectronic book | |
| 020 | ▼a179981422X▼qelectronic book | |
| 020 | ▼z9781799814191▼qhardcover | |
| 020 | ▼z9781799814207▼qpaperback | |
| 035 | ▼a2264426▼b(N▼T) | |
| 035 | ▼a(OCoLC)1110672086 | |
| 040 | ▼aDLC▼beng▼erda▼cDLC▼dOCLCO▼dOCLCF▼dN▼dYDX▼d221008 | |
| 042 | ▼apcc | |
| 050 | ▼aHF5415.335▼b.C869 2020 | |
| 082 | ▼a658.8/343▼223 | |
| 245 | 00 | ▼aCustomer satisfaction and sustainability initiatives in the fourth industrial revolution /▼c[edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani. |
| 260 | ▼aHershey, PA :▼bIGI Global, Business Science Reference,▼c[2020] | |
| 300 | ▼a1 online resource (xix, 389 pages). | |
| 336 | ▼atext▼btxt▼2rdacontent | |
| 337 | ▼acomputer▼bc▼2rdamedia | |
| 338 | ▼aonline resource▼bcr▼2rdacarrier | |
| 490 | ▼aAdvances in marketing, customer relationship management, and e-services (AMCRMES) book series | |
| 500 | 00 | ▼a"Premier reference source"--Cover. |
| 504 | ▼aIncludes bibliographical references and index. | |
| 520 | ▼a"This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher. | |
| 588 | ▼aDescription based on online resource; title from digital title page (viewed on November 25, 2019). | |
| 590 | ▼aAdded to collection customer.56279.3 | |
| 650 | ▼aConsumer satisfaction. | |
| 650 | ▼aConsumption (Economics)▼xEnvironmental aspects. | |
| 650 | ▼aSustainable development. | |
| 650 | ▼aConsumer satisfaction.▼2fast▼0(OCoLC)fst00876403 | |
| 650 | ▼aConsumption (Economics)▼xEnvironmental aspects.▼2fast▼0(OCoLC)fst00876458 | |
| 650 | ▼aSustainable development.▼2fast▼0(OCoLC)fst01139731 | |
| 655 | ▼aElectronic books. | |
| 700 | ▼aSilvestri, Cecilia,▼d1982-▼eeditor. | |
| 700 | ▼aPiccarozzi, Michela,▼d1982-▼eeditor. | |
| 700 | ▼aAquilani, Barbara,▼d1969-▼eeditor. | |
| 776 | ▼iPrint version:▼tCustomer satisfaction and sustainability initiatives in the fourth industrial revolution▼dHershey, PA : Business Science Reference, [2020]▼z9781799814191▼w(DLC) 2019029256 | |
| 830 | ▼aAdvances in marketing, customer relationship management, and e-services (AMCRMES) book series. | |
| 856 | ▼3EBSCOhost▼uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2264426 | |
| 938 | ▼aEBSCOhost▼bEBSC▼n2264426 | |
| 994 | ▼a92▼bN |
Customer satisfaction and sustainability initiatives in the fourth industrial revolution /[edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani
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서명
Customer satisfaction and sustainability initiatives in the fourth industrial revolution /[edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani
저자명
발행사항
Hershey, PA : IGI Global, Business Science Reference [2020]
형태사항
1 online resource (xix, 389 pages)
주기사항
"Premier reference source"Cover. / Includes bibliographical references and index. / "This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"Provided by publisher.
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