| 000 | cam8i | |
| 001 | 2210080897842 | |
| 003 | OCoLC | |
| 005 | 20210225115106 | |
| 006 | m d | |
| 007 | cr ||||||||||| | |
| 008 | 190108s2019 ne ob 001 0 eng | |
| 010 | ▼a 2019000990 | |
| 019 | ▼a1080938490 | |
| 020 | ▼a9789027262998▼q(pdf) | |
| 020 | ▼a9027262993 | |
| 020 | ▼z9789027202123 (hb : alk. paper) | |
| 020 | ▼z9027202125 | |
| 035 | ▼a1993237▼b(N▼T) | |
| 035 | ▼a(OCoLC)1081432922▼z(OCoLC)1080938490 | |
| 040 | ▼aDLC▼beng▼erda▼cDLC▼dYDX▼dOCLCO▼dN▼dEBLCP▼d221008 | |
| 042 | ▼apcc | |
| 050 | ▼aHF5718 | |
| 072 | ▼aBUS▼x082000▼2bisacsh | |
| 072 | ▼aBUS▼x041000▼2bisacsh | |
| 072 | ▼aBUS▼x042000▼2bisacsh | |
| 072 | ▼aBUS▼x085000▼2bisacsh | |
| 082 | ▼a658.4/5▼223 | |
| 245 | 00 | ▼aTechnology mediated service encounters /▼cedited by Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya, Mar첩a de la O Herna?ndez-Lo?pez. |
| 260 | ▼aAmsterdam ;▼aPhiladelphia :▼bJohn Benjamins Publishing Company,▼c[2019] | |
| 263 | ▼a1902 | |
| 300 | ▼a1 online resource. | |
| 336 | ▼atext▼btxt▼2rdacontent | |
| 337 | ▼acomputer▼bn▼2rdamedia | |
| 338 | ▼aonline resource▼bnc▼2rdacarrier | |
| 490 | ▼aPragmatics & beyond ;▼vnew series, volume 300 | |
| 504 | ▼aIncludes bibliographical references and index. | |
| 505 | ▼aAcknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya and Mari?a de la O Herna?ndez-Lo?pez -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel La?zaro Gutie?rrez and Gabriel Cabrera Me?ndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Ma?rquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / Mari?a Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. | |
| 588 | ▼aDescription based on print version record and CIP data provided by publisher; resource not viewed. | |
| 590 | ▼aMaster record variable field(s) change: 072 | |
| 650 | ▼aBusiness communication. | |
| 650 | ▼aIntercultural communication. | |
| 650 | ▼aCustomer relations. | |
| 650 | ▼aCommunication in marketing. | |
| 650 | ▼aBUSINESS & ECONOMICS / Industrial Management.▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Management.▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Management Science.▼2bisacsh | |
| 650 | ▼aBUSINESS & ECONOMICS / Organizational Behavior.▼2bisacsh | |
| 655 | ▼aElectronic books. | |
| 700 | ▼aGarce?s-Conejos Blitvich, Pilar,▼d1960-▼eeditor. | |
| 700 | ▼aFerna?ndez-Amaya, Luci?a,▼eeditor. | |
| 700 | ▼aDe la O Hernandez-Lopez, Maria,▼eeditor. | |
| 776 | ▼iPrint version:▼tTechnology mediated service encounters▼dAmsterdam ; Philadelphia : John Benjamins Publishing Company, [2019]▼z9789027202123▼w(DLC) 2018045387 | |
| 830 | ▼aPragmatics & beyond ;▼vnew ser., 300. | |
| 856 | ▼3EBSCOhost▼uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1993237 | |
| 938 | ▼aYBP Library Services▼bYANK▼n15966832 | |
| 938 | ▼aEBL - Ebook Library▼bEBLB▼nEBL5628220 | |
| 938 | ▼aEBSCOhost▼bEBSC▼n1993237 | |
| 994 | ▼a92▼bN |
Technology mediated service encounters /edited by Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya, Mar첩a de la O Herna?ndez-Lo?pez
종류
전자책
서명
Technology mediated service encounters /edited by Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya, Mar첩a de la O Herna?ndez-Lo?pez
저자명
Garce?s-Conejos Blitvich Pilar editor Ferna?ndez-Amaya Luci?a editor De la O Hernandez-Lopez Maria editor
발행사항
Philadelphia : John Benjamins Publishing Company [2019]
형태사항
1 online resource
주기사항
Includes bibliographical references and index.
ISBN
관련 URL
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