Most service industry focused long-term relationship with customers and service provider. Empathy has been identified as an important factor for service provider who interact with customers. However, no research has addressed role of gender about relative impact of empathy on relational outcome. The purpose of the present study was (1) to conceptualize customer empathy(cognitive and affective empathy) as psychological constructs perceived by the customer (2) to examine that cognitive and affective empathy have effect on trust and post-rerational intention (3) to examine which the moderating role of gender. The results are as follows: First, cognitive and affective empathy are positively related with trust. Second, trust are positively related with post-relational intend. Lastly, Significant gender differences exist in the empathy-trust relationship. Cognitive empathy was associated with trust in male customer but, affective empathy was associated with trust in female customer. The conclusion of present study provides theoretically and managerial insights and made directions for future research.