The purpose of this study was to analyze the relationship between non-face-to-face service quality and service satisfaction and behavior intention of the elderly in Korea. A questionnaire was used as a survey tool, and a questionnaire was conducted on 250 elderly people. The collected survey was finally used in 216 copies, excluding 34 unfaithful responses. The results of the study are as follows. First, interaction quality of the non-face-to-face service quality had a positive impact on service satisfaction. Second, result quality had a positive impact on service satisfaction. Third, physical quality of the non-face-to-face education had a positive impact on service satisfaction. Forth, service satisfaction had a positive impact on behavior intention. If the non-face-to-face service quality perceived by the elderly is satisfied, it is meaningful that it can lead to behavioral intention.