Watch out for the preview: The effects of a preview on the usability of a Content Management System and on the users’ confidence level
- Resource Type
- Conference
- Authors
- Reddig, Daniela; Karreman, Joyce; van der Geest, Thea
- Source
- 2008 IEEE International Professional Communication Conference Professional Communication Conference, 2008. IPCC 2008. IEEE International. :1-7 Jul, 2008
- Subject
- General Topics for Engineers
usability
Web site design
inexperienced users
- Language
- ISSN
- 2158-091X
2158-1002
As time moves on, a trend crystallizes that sets new requirements on Content Management Systems. The circle of users shifts from a small technically experienced group to a large network of inexperienced editors. Literature stresses that a higher need for usability is present if personnel with a low grade of human computer interaction expertise is using a system. But how can system designers accomplish a high level of usability? This study suggests a preview as an important factor for strengthening the usability (effectiveness, efficiency and satisfaction) of a Content Management System. The findings of this study support the hypothesis: the results showed that a preview enhances the users’ satisfaction with the system. Moreover, the study shows that the users’ confidence to be able to work with the system is an important factor; the results showed positive correlations between confidence and satisfaction and between confidence and effectiveness.