This deliverable presents an analysis of the interviews conducted with citizens and stakeholder organisations in the seven focal countries, in order to identify expressed citizen experiences with institutional support and their experienced needs for support. The analysis shows that next to the policy needs that related to the structural causes of energy poverty that need to be addressed, several needs expressed relate to support provided by intermediary organisations. The findings point towards the importance of strengthening social resilience and how intermediary organisations are better positioned and equipped to do this than institutional actors. The analysis also reveals that various intermediaries (aim to) go beyond mere behavioural change interventions, in efforts to strengthen peoples’ capabilities to cope with energy poverty. These findings provide relevant points of departure for subsequent work in the EnergyMeasures project.