The role of social workers and their mandate during the Covid-19 pandemic underwent a transformation where social workers, being a frontline worker in action have been addressing a range of client's needs and the hinder situation of the pandemic have burdened social workers in personal and professional levels. This study aimed to understand the experiences of social workers during the pandemic and provide recommendations to address the needs of social workers. Four (4) focus groups with a sample of 32 social workers from regions of Gjakova, Prizren, Gjilan and Ferizaj were conducted. Participants were selected through snowball sampling and the demographics included 20 men and 12 women, with the age range between 35-50 years old. The data were analyzed through content thematic analysis, which through the coding process, 4 categories were identified: 1. Working conditions, 2. Personal values, 3. Challenges on social work practice and 4. Lack of support for social workers. The results show that pandemic has increased the need of clients to seek social services with the emphasis on emergency package measures. The personal values of solidarity and helping people in need have been prominent at social worker's practice, where even though there was a lack of institutional and family support and the work required exceeding competencies, social workers constantly addressed requests individually. Overall results indicated that addressing and serving client during pandemic was perceived and exercised only on the individual will, hence indicating a lack of structural support that burdened the mandate of social workers. [ABSTRACT FROM AUTHOR]