Decision-Making in the Selection, Procurement, and Implementation of Alma/Primo.
- Resource Type
- Article
- Authors
- Jin Xiu Guo, ; Xu, Gordon,
- Source
- Information Technology & Libraries; Mar2023, Vol. 42 Issue 1, p1-33, 33p, 3 Diagrams, 21 Charts
- Subject
- Computer software
Library public services
Human services programs
Qualitative research
Database management
Decision making
Automation
Acquisition of property
Executives
Surveys
Questionnaires
Data analysis software
United States
Canada
- Language
- ISSN
- 07309295
This case study examines the decision-making process of library leaders and administrators in the selection, procurement, and implementation of Ex Libris Alma/Primo as their library services platform (LSP). The authors conducted a survey of libraries and library consortia in Canada and the United States who have implemented or plan to implement Alma. The results show that most libraries use both request for information (RFI) and request for proposal (RFP) in their system selection process, but the vendor-offered training is insufficient for effective operation. One-third of the libraries surveyed are considering switching to open-source options for their next automation system. These insights can benefit libraries and library consortia in improving their technological readiness and decision-making processes. [ABSTRACT FROM AUTHOR]