Introduction: Telemedicine has become prevalent during the novel‐coronavirus disease‐2019 (COVID‐19) pandemic. The study explored patient factors associated with telemedicine utilization among post‐kidney and pancreas transplant patients at a university center. Methods and Results: After analyzing 2801 patients and their visits using chi‐square test and logistic regression, we found that government‐insured (P <.0001) post‐kidney and pancreas transplant patients were less likely to use telemedicine. Sex (P =.748), patient race (P =.920), age groups (P =.812), and traveling distance (P =.837) were not associated with telemedicine use. Conclusion: Centers should consider focusing on the subgroup of government‐insured patients to improve telemedicine use and future studies should consider exploring barriers for underutilization of telemedicine in this population. [ABSTRACT FROM AUTHOR]