Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions.
- Resource Type
- Article
- Authors
- Pakdil, Fatma; Harwood, Timothy N.
- Source
- Total Quality Management & Business Excellence; Jan2005, Vol. 16 Issue 1, p15-30, 16p, 1 Diagram, 9 Charts, 3 Graphs
- Subject
- PATIENT satisfaction
PATIENT-professional relations
EVALUATION of medical care
MEDICAL care
HEALTH attitudes
MEDICAL quality control
- Language
- ISSN
- 14783363
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