There is a tremendous opportunity for group practices to engage patients before the in-person office encounter to accomplish both clinical and operational goals. A new remote workforce model combined with a new care delivery model is enhancing staff productivity and patient access and outcomes. The goals of this innovation include improving the experience of a patient (e.g., engaged immediately at the time of initial contact, preventing the stress induced from a wait); enhanced documentation derived from robust previsit planning; in-depth clinical triage, leading to accelerated access when appropriate; more timely clinical care; and a path to the greater care continuum that is simple to navigate. Lehigh Valley Health Network -- a nonprofit system comprising 13 hospital campuses plus numerous health centers, physician practices, and other patient care locations in 10 eastern Pennsylvania counties -- created this innovative model by leveraging technology, creating a regional remote workforce, developing advanced transformative roles for staff, and providing new patients a warm welcome when onboarding into the system. In addition, this remote workforce provides needed support to the in-person traditional care delivery model that is challenged by staffing demands. The project was operationalized through a multidisciplinary team, including technology, practice operations, clinical representatives, and project management staff led by an administrator with experience in project management and strategic operations, in addition to a leader skilled in population health and care management team development. The Patient Partnership Model (PPM) migrated from concept to operational reality in mid-2020 in an effort to transform the practice through three major components: Transformative Roles, Practices Without Walls, and Optimizing Technology. This regional, remote workforce not only supports the PPM for patient engagement, but also facilitates removal of administrative tasks from traditional-practice electronic medical record in-baskets in a more efficient manner. A smaller remote workforce can accomplish greater message management than staff performing the same tasks in traditional practices through economies of scale, broader competency levels, and optimizing technology. Indeed, although the initial model was focused on new patients, the workforce approach has enabled expansion to all patients in the practice and has supported efforts to include administrative tasks and population health outreach. The innovation has contributed to improved no-show rates, which declined from a practice mean of 8% to just 2% for new patients, and has enhanced digital engagement and portal activation, better office throughput, and stronger patient engagement in their care.