The study explored whether satisfaction factors for continental railways and domestic railways could change. By looking at the interaction effects of railway involvement or knowledge and spatial distance variables, consumers tried to identify conditions that focus more on railway service attributes than speed. The independent variable in the experimental study is railway involvement (high vs. Low) and railway distance (continental vs. domestic railway), the former into separation of median by measurement, and the latter into manipulation. Experiments show that service is more important only in domestic railway conditions, which are close to low involvement, not in the other three conditions. At this time, the degree of attention to feasible properties rather than desirable properties was used as a mediator. By controlling the mediator, the path from an independent variable to a dependent variable is blocked. Railway companies with strong services may have an advantage in focusing on domestic railway lines rather than continental railways. Alternatively, it is also a way to target groups with low involvement or groups with low knowledge of railways. These policies will enable railways to efficiently increase customer satisfaction. This study implies theoretical implications for the application of construal level theory and elaboration likelihood theory to the management of continental railway customers.