리더지원이 직무만족, 직무성과, 조직시민행동에 미치는 영향 : 항공사 객실승무원을 중심으로
The effect of supervisory support on Job Satisfaction, Job performance, and Organizational citizenship behavior
- Resource Type
- Article
Text
- Authors
- 홍성훈; 박헌재; 김영택; Hong, SeongHoon; Park, Hun-Jae; Kim, Young-Taek
- Source
- 관광진흥연구, 08/30/2019, Vol. 7, Issue 2, p. 169-187
- Subject
- Supervisory support
Job Satisfaction
Job performance
Organizational citizenship behavior
- Language
- 한국어(KOR)
- ISSN
- 2288-7156
The purpose of this study is to investigate the supervisory support among cabin crew's Job-satisfaction, Job-performance, Organizational citizenship behavior in flight attendant job to improve the service productivity by managing the cabin crew efficiently. Data were collected from one of Full Service Carrier in Korea flight attendant. And study examined the relationship between supervisory support and service oriented organizational citizenship behavior mediate job satisfaction and performance, however not directly effect. Studies have shown that supervisors are important roles and that crew members will do better service for passengers if they support cabin crew. so this study give us one of tools for good In-Flight service performance by managing flight attendant.