Generic service information system architecture — A reference model based approach for evaluating information systems in industrial service
- Resource Type
- Conference
- Authors
- Amberg, Michael; Holm, Timo; Dencovski, Kristian; Maurmaier, Mathias
- Source
- 2008 IEEE International Conference on Emerging Technologies and Factory Automation Emerging Technologies and Factory Automation, 2008. ETFA 2008. IEEE International Conference on. :608-615 Sep, 2008
- Subject
- Computing and Processing
Communication, Networking and Broadcast Technologies
Power, Energy and Industry Applications
Information systems
Business
Best practices
Industrial plants
Object oriented modeling
Fault currents
Computed tomography
- Language
- ISSN
- 1946-0740
1946-0759
The service business for industrial plants poses challenges, which require the use of appropriate service information systems. In order to support the user in an optimal way during service execution the system developer needs to know these challenges to determine and prioritize requirements and thus to plan innovation of the product systematically. This article introduces a generic service information system architecture which allows the mapping of challenges in industrial service business to specific components of industrial service information systems. The evaluation of information systems regarding the support they offer in industrial service business is thereby objectified significantly, which can help system suppliers to identify future requirements and potential for innovation.