Qualitative analysis of mediated communication experience
- Resource Type
- Conference
- Authors
- Hakkinen, Jukka; Aaltonen, Viljakaisa; Schrader, Martin; Nyman, Gote; Lehtonen, Miikka; Takatalo, Jari
- Source
- 2010 Second International Workshop on Quality of Multimedia Experience (QoMEX) Quality of Multimedia Experience (QoMEX), 2010 Second International Workshop on. :147-151 Jun, 2010
- Subject
- Communication, Networking and Broadcast Technologies
Computing and Processing
Teleconferencing
Cameras
Videoconference
Communications technology
Mobile communication
Communication channels
Context
Teleworking
Displays
Signal analysis
Communication systems
teleconferencing
videoconferencing
communication experience
- Language
We studied the experiences of participants collaborating in video and teleconference situations. We utilized a qualitative experience measurement methodology where participants freely described their experiences by giving attributes that best described their experience. The most frequent descriptions were combined to attributes which were used to discriminate the experimental conditions. The results indicated that qualitative methodology can discriminate the experience differences between mediated communication technologies. Videoconferencing setting was described as the most natural and exciting, while teleconferencing was described as confusing and frustrating. The results also showed that utilization of face-to-face situation as a comparison condition to mediated communication situations can be problematic, because the meaning of experience attributes changes.