The e-salesman system
- Resource Type
- Conference
- Authors
- Ting, M.P.; Seth, V.; Gao, J.
- Source
- Proceedings. IEEE International Conference on e-Commerce Technology, 2004. CEC 2004. E-commerce technology e-Commerce Technology, 2004. CEC 2004. Proceedings. IEEE International Conference on. :353-357 2004
- Subject
- Computing and Processing
Communication, Networking and Broadcast Technologies
General Topics for Engineers
Marketing and sales
Intelligent agent
Electronic switching systems
Humans
Artificial intelligence
Costs
Advertising
Web page design
Displays
Catalogs
- Language
Current e-commerce Websites employ designs that are elaborate displays of product catalogs. The drawback is the presence of complex navigation and keyword searches to find products. Customers rely solely on their own decision to purchase a product. In addition, it's difficult to distinguish online retailers from one another based on the Web-front; the identity of the Web business and the portrayal of genuineness are lost. The human and personal element seen in traditional shopping is most often not present when shopping online. This paper discusses and proposes a solution to these problems. The e-salesman system (eSS) aims to simulate the human element of traditional shopping for online sales.