Customer involvement in projects: Adapting the involvement mode to project characteristics
- Resource Type
- Conference
- Authors
- Peled, Michael; Dvir, Dov
- Source
- 2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET) Technology Management in the IT-Driven Services (PICMET), 2013 Proceedings of PICMET '13:. :1774-1784 Jul, 2013
- Subject
- Aerospace
Bioengineering
Engineered Materials, Dielectrics and Plasmas
Engineering Profession
Power, Energy and Industry Applications
Transportation
Organizations
Uncertainty
Decision making
Personnel
Schedules
Technology management
- Language
- ISSN
- 2159-5100
Customer involvement in large scale, innovative and technologically challenging projects is typically intensive, reaching far beyond the classical customer roles of requirements definition and product verification. The involvement may include active participation of customer personnel in project design and in technical and program management decision making, blurring the line between the producer and the customer.