卓越绩效评价标准对卓越绩效模式的研究和应用具有重要意义.本文对YC/T 535-2015《烟草工业企业卓越绩效评价准则应用指南》进行解读,给出了标准的结构,从领导,战略,顾客与市场,资源,过程管理,测量、分析与改进以及结果7个方面分析了烟草工业企业实施卓越绩效的要点,介绍了基于PDCA的卓越绩效管理思路以及烟草工业企业卓越绩效评价准则实施路径和落地方法,为企业、部门和班组3个层级卓越绩效框架构建和评价提供了参考.
The standards on excellence performance evaluation are of great significance to the research and application of performance excellence model.This paper interprets YC/T 535-2015,Guidelines for the criteria of performance excellence in the tobacco industrial enterprises,The paper explains the structure of the standard,and analyzes the key points of the implementation of performance excellence in tobacco industrial enterprises from seven aspects:leadership,strategy,customers and market,resources,process management,results,as well as measurement,analysis and improvement.The paper introduces ideas of PDCA-based performance excellence management and the implementation path and method of performance excellence evaluation criteria for tobacco industrial enterprises.,which provides a reference for the construction and evaluation of the performance excellence framework at three levels:enterprise,department and team.