目的 梳理三级甲等综合医院官方App的功能构成以及使用情况影响因素.方法以国家医院质量监测系统中获取的三级甲等综合医院为调研对象,对其官方App的功能构成进行统计分析;对2家案例医院的App和微信公众号进行比较.从医院官网搜集相关数据,使用多重线性回归方法,分析其下载使用的影响因素.结果 全国共有469家三级甲等综合医院,其中,开通官方App的有137家,开通率为29.21% .东、中、西部地区开通率分别为27.85% 、13.48% 、17.43% .医院App十分重视预约挂号(94.9% )、查取报告单(76.8% )、医院导航(71.7% )等功能. App的评分、年门诊量对三级甲等综合医院官方App的下载使用情况有正向影响,其中,App的评分对其影响较大.结论 医院应提升自身能力,创新服务,突出医院自身特色; App应优化界面、完善功能.应增强App功能的互联互通,加强数据安全管理,加强宣传,扩大影响力.
Objective To sort out the functional composition of the official App of a tertiary general hospital, and its usage. Methods Taking the tertiary general hospitals identified from the national hospital quality monitoring system as the research objects, statistically analyzing their functional composition, and comparing the App and WeChat public platform of two hospitals as examples.In addition, collecting relevant data from the official website of the hospital, and analyzing the influencing factors of its download and usage with multiple linear regression methods. Results There were 469 tertiary general hospitals nationwide, of which 137 had official Apps, with an accessibility rate of 29.21%.The accessibility rated in the eastern, central and western regions were 27.85% , 13.48% and 17.43% respectively.Hospital App prioritized in turn appointment registration (94.9% ), test report ( 76.8% ), and hospital navigation ( 71.7% ). The development of the hospital App in the eastern region taked the lead compared to the middle and western ones.The App′s score and the total outpatient visits of hospital had a positive impact on the download and use of the hospital App.The App′s scoring had a noteworthy impact. Conclusions Hospitals should enable to innovate their services, and highlight their characteristics.App should optimize its interface, improve its functions, enhance the interconnection of App functions, strengthen data security management, strengthen its publicity and expand its influence.