Analisa Waktu Tunggu Pelayanan Rawat Jalan di RS Universitas Brawijaya
- Resource Type
- Authors
- Tita Hariyanti; Wening Prastowo; Wahyu Purnomo
- Source
- Jurnal Manajemen Bisnis dan Kewirausahaan. 5:447
- Subject
- Language
- ISSN
- 2598-0289
Waiting time for patient services is one indicator of patient satisfaction and quality of service in a hospital. The length of time a patient is waiting is one of the important things in determining the quality of health services. Based on the results of preliminary studies that have been carried out at Universitas Brawijaya Hospital in Malang, the implementation of outpatient services is still not running optimally. During the study the waiting time for outpatient services was more than 143 minutes (minimum service standard