Defining Your SharePoint Service and Service Tiers
- Resource Type
- Authors
- Steve Goodyear
- Source
- Practical SharePoint 2013 Governance ISBN: 9781430248873
- Subject
- Service (business)
Service-level agreement
Process management
Computer science
Order (business)
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Service level
Reactionary
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- Language
Throughout this chapter, I emphasize the idea of operating SharePoint as a service that you offer to internal customers within your organization. I discuss the need for explicitly defining the service you offer in order to operate in an intentional manner rather than constantly responding to issues and requests in a reactionary way.