Recent Iranian Health System Reform: An Operational Perspective to Improve Health Services Quality
- Resource Type
- Authors
- Shahram Ghaffari; Mahdi Mahdavi; Mahboubeh Parsaeian; Ebrahim Jaafaripooyan
- Source
- International Journal of Health Policy and Management, Vol 7, Iss 1, Pp 70-74 (2018)
International Journal of Health Policy and Management
- Subject
- Waiting time
Health (social science)
Debate
Leadership and Management
Service Quality Improvement
media_common.quotation_subject
Iran
Management, Monitoring, Policy and Law
Outpatient Scheduling Systems
03 medical and health sciences
Health services
0302 clinical medicine
Health Information Management
Nursing
Healthcare delivery
Health care
Humans
Outpatient clinic
Quality (business)
030212 general & internal medicine
Quality of Health Care
Operational management
media_common
business.industry
Health System Reform
lcsh:Public aspects of medicine
030503 health policy & services
Health Policy
Perspective (graphical)
lcsh:RA1-1270
Quality Improvement
Health Care Reform
Christian ministry
Business
0305 other medical science
Appointment Planning Systems
- Language
- ISSN
- 2322-5939
The operational management of healthcare services is expected to directly touch patient experiences. Iranian Ministry of Health and Medical Education (MoHME) for the first time, as such, has sought to improve the operational management of healthcare delivery within a reform agenda by setting benchmarks for 'number of visit per hour' and waiting time in outpatient clinics of about 700 affiliated hospitals. As a new initiative, it has faced with mixed reactions and various doubts have been cast on its successful implementation. This manuscript aims to shed some light on the operational challenges of the initiative and the requirements of its successful implementation.