A FIELD INVESTIGATION OF THE MEDIATING EFFECTS OF PERCEIVED FAIRNESS ON THE RELATIONSHIP BETWEEN PERCEIVED CONTROL AND CONSUMER SATISFACTION.
- Resource Type
- Article
- Authors
- Namasivayam, Karthik; Mount, Daniel J.
- Source
- Journal of Hospitality & Tourism Research; Nov2006, Vol. 30 Issue 4, p494-506, 13p, 4 Charts
- Subject
- CUSTOMER satisfaction
HOSPITALITY industry
HOTELS
CONSUMER attitudes
SATISFACTION
CUSTOMER loyalty
CUSTOMER services
HOTEL occupancy taxes
CUSTOMER relations
- Language
- ISSN
- 10963480
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