A Study on Measuring Service Quality and Student Satisfaction in Higher Learning Institutions Empirical Evidence from Arab Open University/Jordan Branch.
- Resource Type
- Article
- Authors
- Hani, Mohammad Bani; Abu-Serdaneh, Jamal
- Source
- International Arab Journal of e-Technology; Jan2017, Vol. 4 Issue 3, p133-142, 10p
- Subject
- QUALITY of service
SERVQUAL (Service quality framework)
UNIVERSITIES & colleges
EMPATHY
CURRICULUM
- Language
- ISSN
- 19976364
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