Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF in Higher Education.
- Resource Type
- Article
- Authors
- BAYRAKTAROGLU, GUL; ATREK, BANU
- Source
- Quality Management Journal; 2010, Vol. 17 Issue 1, p47-59, 13p, 2 Diagrams, 5 Charts
- Subject
- QUALITY control
QUALITY of service
MEASUREMENT
EDUCATIONAL quality
HIGHER education
SERVICE industries
- Language
- ISSN
- 10686967
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