Introduction: Since human resources are the most important element in any organization and success or failure of any organization is dependent on having efficient human resources, all organizations must continually seek ways to develop their own manpower. Awareness of the current human resources situation through the process of diagnosis is the first step in this endeavour. Objective: This study aims to identify the main human resources problems through a diagnostic survey at staff departments of Kerman University of medical sciences. Methods: The present descriptive-analytical study was carried out cross sectionally. The research population consisted of all employees working in staff departments of Kerman medical university deputies, of whom 159 participated in this study. Data was collected by a questionnaire. Data analysis was done through SPSS software using Friedman test, Chi-square and T-test. Results: Behavioral (mean = 2.33) and contextual factors (mean= 3.24) had respectively the highest and the lowest impact on human resources malfunction in Kerman University of medical sciences. Among subsets of behavioral factors, motivation and job satisfaction (mean = 2.27) and customer-orientation (mean= 1.77) had the highest and the lowest impact on human resources malfunction in all three dimensions respectively. Conclusion: Dissatisfaction with the salary system, performance evaluation and promotion and appointment system are the biggest problems of human resources in Kerman University of Medical Sciences. These problems are not confined to Kerman University of Medical Sciences and in regard to the fact that they are structural factors, solving these problems are beyond the authorities of executives. Therefore, the Presidential deputy of human capital should provide fundamental changes in public organizations payment systems and performance evaluation to increase employees' motivation. [ABSTRACT FROM AUTHOR]