Engaging patients in health service design and delivery can improve care, lead to new and important insights, and be a positive experience for both patients and providers. Engaging patients in clinic design and program delivery is a natural extension of the concept of patient-centredness that we value in individual clinician-patient interactions and can help ground clinicians in their professional purpose. Organizations can use icebreakers, storytelling (by patients and providers), small group interactions and explicit reframing of the patient and provider roles to help equalize traditional health care hierarchies.[11] Patient engagement: heard and valued - a workbook for meaningful engagement of patients that have not traditionally been heard in healthcare planning.. Canadian Foundation for Healthcare Improvement; 2013. [Extracted from the article]