Service Science and Knowledge Innovation ISBN: 9783642553547 ICISO IFIP Advances in Information and Communication Technology 15th International Conference on Informatics and Semiotics in Organisations (ICISO) 15th International Conference on Informatics and Semiotics in Organisations (ICISO), May 2014, Shanghai, China. pp.155-165, ⟨10.1007/978-3-642-55355-4_16⟩
Service Science and Knowledge Innovation ISBN: 9783642553547 ICISO IFIP Advances in Information and Communication Technology 15th International Conference on Informatics and Semiotics in Organisations (ICISO) 15th International Conference on Informatics and Semiotics in Organisations (ICISO), May 2014, Shanghai, China. pp.221-230, ⟨10.1007/978-3-642-55355-4_22⟩ Scopus-Elsevier