Since China entered WTO(World Trade Organization)in 2001, a large number of foreign corporations have set their sights on China and foreign invested ventures increased rapidly. With more and more international brand hotel groups expanding their sizes in China, their advanced methods of operation and techniques of management help to improve the China’s hotel industry. However, at the same time, local hotels are facing the unprecedented competition pressure due to this.Studies shows in recent years the wedding banquet turnover, which makes up more than 30% of the overall turnover in hotels of China, has become one of the most increasing important components of hotel revenue. Thus, it is a must to improve hotel service quality and to create its competitive advantages, and thereby, to ensure the turnover of the hotel reception.This study examines the five-star and quasi-five-star hotels in Shandong province of China. It suggests the mainly concept and determinants of reception service quality and investigates there lationship between customer satisfaction and revisit.Literature study and empirical study are adopted in this article. Based on the study of relevant domestic and foreign literatures, it discusses the researches about related hotel service industry, banquet reception, wedding ceremony, service quality, customer satisfaction and revisit. Questionnaires are collected from five-star and quasi-five-star hotels customers in Shandong province of China, using SPSS (Statistical Package for Social Sciences) 18.0 for Windows, analyze the frequency, factor, reliability and regression, and suggests a behavioral model of wedding banquet’s service quality in hotels using variables of customer satisfaction and revisit.